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Xavier Gonzalez Technical Account Manager
Available for Strategic Partnerships & Roles

Bridging Technical Complexity with Business Objectives

Highly analytical and client-centric professional with 10+ years of experience in SaaS and web technologies. Proven track record in driving enterprise product adoption, managing complex technical implementations, and optimizing customer success.

Austin Metro, TX
Explore Career Timeline Download Official Resume
Xavier Gonzalez

Xavier Gonzalez

Technical Account Manager

SaaS & Enterprise Solutions

10+ Years Experience
Enterprise Account Portfolio

Professional Summary

"Driving product adoption, managing complex enterprise integrations, and aligning cross-functional engineering and product teams with strategic business objectives."

Career Trajectory

Work Experience Timeline

A chronological overview of enterprise technical account management, consulting, and software development experience.

Oct 2025 - Present

Technical Account Manager

Braze Austin, TX (Hybrid)

Current Role

Serve as the primary technical and strategic partner for a portfolio of enterprise accounts, driving platform adoption and retention by guiding complex implementations, creating architectural governance, and acting as the key liaison between clients and internal Product teams.

Nov 2021 - Sep 2025

Technical Account Manager

Bazaarvoice Austin, TX (Remote)

Drove long-term success and retention for a portfolio of enterprise accounts by serving as their primary strategic advisor. Led cross-functional teams (Product, Engineering, Sales) to resolve high-priority technical escalations efficiently.

Mar 2019 - Nov 2021

Web Developer

Threshold Agency Austin, TX (Hybrid)

Built and deployed lead-generating WordPress sites for real estate professionals, directly contributing to an enhanced online presence and increased property inquiries.

Nov 2017 - Nov 2018

Technical Consultant

Bazaarvoice Austin, TX (On-site)

Consulted with client business and technical stakeholders to architect implementation strategies and recommend best practices, ensuring successful product adoption and integration.

Jul 2014 - Nov 2017

Implementation Engineer

Bazaarvoice Austin, TX (On-site)

Orchestrated all technical configuration, migration, and validation tasks for client implementations, creating streamlined workflows that improved time-to-value for new clients.

Feb 2012 - Jun 2014

Front-End Developer

Volusion Austin, TX (On-site)

Engineered conversion-focused user interfaces in partnership with designers and clients, leading to a notable increase in user engagement.

Core Competencies

Key Skills & Expertise

Comprehensive breakdown of technical capabilities, SaaS methodologies, and program management frameworks.

Product & Program Management

Strategy, Execution & Operations

Requirements Gathering Cross-Functional Leadership Stakeholder Management Project Planning & Execution Process Optimization Technical Implementations Data Analysis JIRA Confluence Trello

Technical & Business Acumen

Engineering, SaaS & AI Prompting

SaaS Integrations API Management HTML/CSS WordPress XML & JSON Python & PHP Troubleshooting Customer Success Advanced AI Prompting
Academic Background

Education

Texas State Technical College

A.A.S. Computer Science & Software Development

Graduated 2010

Accredited Degree
Get In Touch

Let's Connect

Looking for a seasoned Technical Account Manager or SaaS expert in the Austin area or remote? Reach out directly.

Phone

512.897.6282

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Email

xaviergonzalezjr@gmail.com

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Location

Austin Metro, TX

Hybrid / Remote Ready